Wix Email Forwarding: How To Set It Up (Step-by-Step)

Wix email forwarding redirects messages sent to your custom domain address (like [email protected]) to an existing inbox such as Gmail or Outlook. It is included with Wix Premium plans, takes about five minutes to set up, and does not require you to manage a separate mailbox. Below you will find the full setup steps, how it differs from Wix domain forwarding, troubleshooting advice for SPF, DKIM, and DMARC issues, and guidance on when to upgrade to Google Workspace instead.

This guide also clarifies the difference between email forwarding and domain forwarding, which are two separate Wix features that are easy to mix up. It includes a dedicated troubleshooting section for the most common problem users run into: forwarded emails landing in spam.

• Wix email forwarding redirects messages from your custom domain to an existing inbox like Gmail or Outlook, included with Premium plans.
• Setting up email forwarding on Wix takes just a few minutes through the Mailboxes section of your dashboard.
• Email forwarding only handles incoming mail; to send from your domain address, you need Google Workspace or a similar service.
• Wix email forwarding and Wix domain forwarding are two completely different features: email forwarding redirects mail, while domain forwarding redirects web traffic.

Can You Set Up a Forward in Wix? (Quick Answer)

Yes, Wix supports both email forwarding and domain forwarding. Email forwarding lets you receive messages sent to a custom domain address (like [email protected]) directly in your existing Gmail or Outlook inbox. Domain forwarding is a separate feature that redirects web traffic from one URL to another. Both are available to Wix users, though email forwarding requires an active Premium plan and a connected custom domain.

Does Wix Still Offer Free Email Forwarding?

Yes, Wix email forwarding is still available, but there is an important change to know about. Wix has been transitioning users toward paid email solutions (primarily Google Workspace) and has adjusted how email forwarding is offered depending on when you connected your domain and which plan you are on.

Here is the current situation:

• Existing users with forwarding already set up: Your forwarding continues to work as normal. Nothing has been taken away from accounts that already had forwarding configured.
• New domains connected recently: Some users connecting new domains have found that the free email forwarding option is no longer prominently available in the Mailboxes dashboard. Wix has been nudging users toward Google Workspace as the primary email solution instead.
• Wix Premium plans still include forwarding: If you have an active Premium plan and a connected domain, email forwarding should still be accessible in your Mailboxes section. If you do not see it, look for a "Get email" or "Set up email" option, then choose the forwarding option rather than a paid mailbox.

The bottom line: free email forwarding is still technically available on paid Wix plans, but Wix is not making it as easy to find as it once was. If you are setting up a new domain today and cannot locate the forwarding option in your dashboard, contact Wix support directly. They can confirm your current plan's eligibility and guide you to the right section. Alternatively, Google Workspace through Wix gives you a full send-and-receive mailbox if forwarding is not meeting your needs.

Is Wix Email Forwarding Free?

Wix free email forwarding is included with Wix Premium plans at no separate charge. You do not pay extra for the forwarding feature itself. It comes bundled with your plan.

There are two requirements to use it:

• An active Wix Premium plan. Email forwarding is not available on the free Wix plan. If your subscription lapses, forwarding stops working until you renew.
• A connected custom domain. You need a domain linked to your Wix site before you can create any forwarding addresses.

What "free" means in practice: the forwarding feature costs nothing beyond your existing plan. However, forwarding is receive-only. If you want to send emails from your custom domain address (so your outgoing messages show [email protected] rather than your personal Gmail), that requires Google Workspace, a paid add-on starting at around $6 per user per month.

For most small business owners and solopreneurs, Wix free email forwarding covers everything they need. You get a professional-looking address for your website and contact forms, and all messages arrive in the inbox you already use. The limitation only becomes relevant when clients reply and see your personal email address in the response. See the section above on current availability if you are setting up a new domain and cannot locate the forwarding option in your dashboard.

Wix Email Forwarding Limits

Before setting up email forwarding on Wix, it helps to know the practical limits of the feature.

• How many forwarding addresses can you create? Wix allows multiple forwarding aliases under the same domain. You can create separate addresses for different purposes, such as info@, contact@, support@, and sales@, all under one plan. There is no publicly stated hard cap, though creating a very large number of aliases may require contacting Wix support.
• Can each alias forward to more than one recipient? Wix's standard forwarding interface is designed to forward each alias to a single destination address. If you need to send copies to multiple recipients simultaneously, you would typically set up a group or distribution list at the destination provider (for example, a Gmail group) rather than adding multiple addresses directly in Wix.
• Does forwarding work on all Wix plans? No. Email forwarding requires an active Wix Premium plan and a connected custom domain. It is not available on the free Wix plan.
• What happens if your Premium plan expires? Forwarding stops working immediately when your plan lapses. Emails sent to your domain address during that period will not be delivered to your inbox. Forwarding resumes once you renew your Premium subscription, but any messages sent during the lapse period are typically lost.

How Wix Email Forwarding Works

Wix email forwarding is a feature included with Wix Premium plans that lets you create a professional email address on your custom domain (like [email protected]) and have all incoming messages automatically sent to another email account. It works at the mail server level, meaning Wix's MX records handle the routing before you ever see the message.

Here is what happens behind the scenes when someone sends you an email:

1. A visitor or client sends an email to your custom domain address (e.g., [email protected]).
2. The sender's mail server looks up your domain's MX records, which point to Wix's mail servers.
3. Wix receives the message and immediately redirects it to the destination address you specified (e.g., your personal Gmail account).
4. You read and manage the email in your existing inbox, just like any other message.

The key thing to understand about Wix email forwarding is that it is a one-way process. It handles incoming emails only. You cannot send outgoing emails from your domain address using forwarding alone. If you need to both send and receive from your custom domain, you will need a full mailbox solution like Google Workspace, which Wix offers as a paid add-on.

To use Wix email forwarding, you need two things: an active Wix Premium plan and a domain connected to your Wix site. If you have not yet connected a domain, that is the first step before setting up any email features. If you are transferring from another domain and need to update your address, our guide on how to change your domain name on Wix covers the process in detail.

Does Wix Have Email Hosting?

Yes, Wix offers email hosting through Google Workspace, available as a paid add-on directly from the Wix dashboard. This is different from email forwarding. Email hosting gives you a full mailbox at your domain, meaning you can both send and receive emails from your custom address (like [email protected]) without any of the limitations that come with forwarding.

Here is how Wix's email options break down:

• Wix email forwarding (free with Premium): Redirects incoming mail to another inbox. No storage, no outgoing capability from your domain address. Best for individuals who only need to receive messages professionally.
• Google Workspace through Wix (paid): Full email hosting with a dedicated mailbox, 30 GB+ storage, send-and-receive capability, Google Calendar, and Google Drive. Starting around $6 per user per month. Best for businesses that send and receive emails professionally.

Wix does not operate its own email hosting infrastructure the way providers like Zoho Mail or Fastmail do. The hosted email product Wix sells is Google Workspace, which Wix resells and manages through its dashboard. This means the actual email technology is Google's, which is a significant advantage for reliability and deliverability compared to lesser-known hosting providers.

Step-by-Step: How to Set Up Email Forwarding on Wix

Setting up Wix email forwarding takes about five minutes. Here are the exact steps:

1. Log into your Wix account and go to your dashboard.
2. Click on Settings in the left-hand menu, then select Mailboxes (or look for Email under your site's settings).
3. Click Get Email or Add Email. If prompted to choose between a mailbox and forwarding, select the forwarding option.
4. Enter the custom domain email address you want to create (e.g., [email protected]).
5. Enter the destination email address where you want forwarded messages to arrive (your Gmail, Outlook, or other inbox).
6. Save the settings. Wix will configure the MX records automatically.
7. Send a test email to your new domain address from another account. It should appear in your destination inbox within a few minutes.

If the forwarding option is not visible in your dashboard, try accessing it through Settings > Email rather than the Mailboxes section. Some Wix accounts show the interface differently depending on your plan and account history.

Wix Email Forwarding vs Domain Forwarding: What is the Difference?

These two features often get confused because both use the word "forwarding," but they redirect completely different things.

Wix email forwarding redirects email messages. When someone sends an email to [email protected], that message gets redirected to your personal Gmail or another inbox you already own. It is purely for email.

Wix domain forwarding redirects web traffic. If someone types your domain into a browser (e.g., yourdomain.com), they get automatically redirected to a different URL (like your Wix site or another website). It is purely for website traffic, not email.

They are configured in completely different places in your Wix dashboard, and setting up one has no effect on the other. If you are trying to point your domain to your Wix website, that is domain forwarding (or DNS connection). If you are trying to receive emails at your domain address, that is email forwarding.

Troubleshooting Wix Email Forwarding

The most common issues and how to fix them:

Forwarded Emails Are Going to Spam

When email forwarding is in use, the original message gets re-sent from Wix's mail servers instead of the sender's servers. This can trigger spam filters at the destination inbox because the message's originating IP does not match the sender's domain.

To reduce spam delivery issues:

• Check that your domain's SPF record includes Wix's mail servers. You can view and manage DNS records through your Wix dashboard under Settings > Domains > DNS Records.
• Ensure your DMARC policy is not set to "reject" for messages that fail alignment. A policy of "none" or "quarantine" is more forwarding-friendly.
• Add your forwarding email address to your Gmail or Outlook whitelist (or "safe senders" list) to prevent false positives on the destination end.

Forwarded Emails Are Not Arriving

• Confirm your Wix Premium plan is active. If your subscription lapsed, forwarding pauses.
• Check the MX records on your domain. They should point to Wix's email servers. If you changed your DNS for another reason (like connecting Cloudflare), your MX records may have been overwritten.
• Send a test email from a different email provider than your destination inbox. Some email services filter out messages that appear to be forwarded from the same domain.

The Forwarding Option Is Not Visible in Your Dashboard

This is the most common complaint from users setting up forwarding in 2025 and 2026. Wix has been promoting Google Workspace more prominently, which can hide the forwarding option. Try these approaches:

• Go to Settings > Email instead of the Mailboxes section.
• If you see only a Google Workspace option, scroll down or look for a "forwarding only" link or text.
• Contact Wix support via live chat. They can enable the forwarding option for your account or confirm if it is available on your current plan.

How to Set Up SPF, DKIM, and DMARC for Wix Email Forwarding

DNS authentication records (SPF, DKIM, DMARC) are the technical settings that tell other mail servers your emails are legitimate. Getting these right reduces the chance your forwarded messages land in spam.

SPF (Sender Policy Framework)

SPF specifies which servers are allowed to send email on behalf of your domain. When Wix forwards email, the messages originate from Wix's servers. Your SPF record should include Wix's sending servers alongside any other legitimate senders for your domain.

The default SPF record Wix creates for email forwarding typically looks like this:

v=spf1 include:spf.wix.com ~all

If you have added other services (like Google Workspace, Mailchimp, or Typeform), their sending servers need to be in the same SPF record. You can only have one SPF record per domain, so combine them into a single line like this:

v=spf1 include:spf.wix.com include:_spf.google.com ~all

DKIM (DomainKeys Identified Mail)

DKIM adds a cryptographic signature to outgoing emails so receiving servers can verify they were not tampered with in transit. For Wix email forwarding, DKIM is handled at the forwarding level by Wix's mail servers.

You do not need to configure DKIM manually for basic forwarding. However, if you are also sending emails through other services (like a newsletter platform), each service needs its own DKIM record in your DNS settings.

DMARC

DMARC tells receiving mail servers what to do with messages that fail SPF or DKIM checks. A strict DMARC policy ("reject") can cause problems with forwarded email, because forwarded messages often fail DMARC alignment (the "from" domain does not match the sending server's domain).

For Wix email forwarding, a permissive DMARC policy is safer:

v=DMARC1; p=none; rua=mailto:[email protected]

This logs failures without blocking messages. Once you have confirmed your forwarding is working reliably, you can tighten it to "quarantine" if needed.

Pro Tips for Using Wix Email Forwarding Effectively

Create Multiple Forwarding Aliases

You can create several forwarding addresses under the same domain (info@, contact@, support@, etc.) and have each redirect to the same or different destination inboxes. This is useful for separating different types of messages without managing multiple mailboxes.

Set Up Gmail Filters for Forwarded Messages

When you start receiving forwarded business emails in your personal Gmail, the inbox can get cluttered. Set up a Gmail filter to identify messages sent to your domain address and have them automatically starred, labeled, or moved to a specific folder. This keeps your forwarded business emails organized and separate from your personal messages.

Use a Catch-All Workaround

Since Wix does not offer a true catch-all email, you can approximate one by creating forwarding aliases for the most common prefixes people might try: info@, contact@, hello@, admin@, support@, sales@, and your own name. This reduces the chance of missing messages sent to addresses you did not explicitly set up.

Integrate with Wix Contact Forms

Connect your Wix website contact forms to your forwarding email addresses. When visitors fill out a contact form on your site, the submission can be sent to your domain email, which then gets forwarded to your regular inbox. This creates a smooth communication flow between your website visitors and your email.

When to Move Beyond Wix Email Forwarding

Wix email forwarding is a solid starting point, but there are clear signs that it is time to move to a full email hosting solution:

• Clients or partners comment on your personal email address showing up in replies instead of your domain address.
• You need shared mailboxes for a team, where multiple people manage the same inbox (e.g., support@ handled by three staff members).
• Email deliverability issues persist despite correct DNS settings, because forwarding inherently adds a layer where SPF and DKIM can break.
• You need calendar and file sharing tied to your domain, which Google Workspace provides out of the box.
• Your email volume has grown beyond what a forwarding-based setup can handle reliably.

When you are ready to upgrade, Wix makes it simple to switch from email forwarding to Google Workspace without losing your domain email addresses. The transition happens within the same Mailboxes dashboard, and your existing aliases carry over. Our guide on connecting Gmail to Wix walks through the full Google Workspace setup.

Is Wix Email Forwarding Right for You?

Wix email forwarding is a practical, no-cost way to receive professional emails at your custom domain address without managing a separate mailbox. It works best for individuals and small businesses who want a professional appearance and are comfortable replying from their existing email account. If forwarded emails are landing in spam, check your MX, SPF, DKIM, and DMARC records before anything else. For those who need full send-and-receive capability from their domain, upgrading to Google Workspace through Wix is the logical next step. Whatever you choose, having a domain-based email address builds credibility with visitors and customers.