Ever wanted to collect information from visitors on your Wix website? Maybe you need a contact form for inquiries, a sign-up form for your newsletter, or a payment form to process orders? The Wix form builder makes it straightforward to create, customize, and publish any type of form-without writing a single line of code. Whether you're building a simple custom contact form on Wix or a multi-step registration flow, Wix Forms gives you the tools to capture exactly the data you need.
This guide walks you through how to use Wix Forms from start to finish: choosing the right form type, adding and configuring fields, adjusting settings, and troubleshooting common problems. If you're also weighing other options, check out the best online form builders for Wix to see how the native tool compares.
Types of Wix Forms
Before diving into how to use the Wix form builder, it helps to know which form type fits your goal. Wix provides several ready-made templates and the option to build from scratch:
- Contact Form - The most common type. Collects a visitor's name, email, and message so they can get in touch with you. If your main goal is generating inquiries, learn how to build a custom contact form on Wix for deeper customization options.
- Subscription Form - Captures email addresses (and optionally a name) for newsletter sign-ups. Connects directly to your Wix Contacts list for seamless list building.
- Order Form - Lets visitors place orders for products or services without going through a full Wix Stores setup. Useful for freelancers or service-based businesses.
- Payment Form - Combines order fields with an integrated payment gateway (PayPal or Stripe) so visitors can pay directly through the form.
- Registration Form - Collects attendee information for events, classes, or membership sign-ups. Works well paired with Wix Events.
- Multi-Step Form - Breaks a long form into multiple pages, reducing friction and improving completion rates for complex data collection.
Not sure which builder to use? Compare native Wix Forms against third-party options in our guide to the best online form builders for Wix.
Step-by-Step Guide to Use Wix Forms
Using Wix Forms takes just a few minutes. The steps below apply to any form type-whether you're starting from a template or building one from scratch in the Wix Editor. Make sure you're working inside the Wix Editor before you begin.
Step 1: Open the Add Panel and Select 'Contact & Forms'
In the Wix Editor, click the blue '+' (Add Elements) icon on the left-hand toolbar. This opens the Add panel. Scroll down the list of element categories and click on 'Contact & Forms'. You'll see options for Wix Forms, buttons, and other contact tools appear on the right side of the panel.
If you're using the new Wix Editor X (also called Wix Studio), the panel layout looks slightly different but the Forms option is in the same Add Elements section.
Step 2: Choose a Template or Create a New Form
After clicking 'Contact & Forms', select 'Add Form' (or 'Create New Form' depending on your editor version). A pop-up will appear showing Wix's pre-built form templates, organized by category:
- Contact - Basic name, email, and message fields
- Subscribe - Email capture with optional name field
- Order - Product/service order collection
- Payment - Order fields plus integrated checkout
- Registration - Event or class sign-up
Click any template to preview it, then click 'Add to Page' to place it on your site. Alternatively, click 'Create New Form' to start with a blank canvas and build your own layout from scratch using the field picker.
Step 3: Add and Configure Your Form Fields
Once the form editor opens, you'll see a drag-and-drop interface with a field library on the left and your form canvas in the center. Fields are organized into six categories:
- Contact fields - Name, email, phone, address, birthday
- General fields - Short text, long text, dropdown, checkbox, radio button, rating
- Date fields - Date picker, time picker
- Transaction fields - Items, quantity, price (for order/payment forms)
- Buttons - Submit button, custom action buttons
- Layout elements - Section dividers, text blocks for instructions
Drag any field onto the canvas to add it to your form. Once placed, click a field to open its individual settings panel on the right:
- General settings - Edit the field label, add placeholder text, write a field description, toggle the 'Required' option, and flag sensitive data as Personally Identifiable Information (PII) for privacy compliance.
- Advanced settings - Enable 'Limit characters' (0–5,000 characters) to cap text input length, and set a unique 'Field key' if you need to reference this field in Wix Velo code or third-party integrations.
Rearrange fields by dragging them up or down within the canvas. Remove any field by clicking it and pressing the delete key, or using the field's context menu.
Step 4: Configure Form Settings, Preview, and Publish
The form editor has four tabs along the top: Edit, Preview, Settings, and Submissions.
Click the Settings tab to configure how the form behaves:
- Form name - Give it a descriptive name so you can identify it in your Submissions dashboard and automations.
- Required field style - Choose how required fields are marked (asterisk, label, etc.).
- Notifications & Automations - Set up email or SMS notifications for every submission, or create a post-submission automation (e.g., send a confirmation email to the submitter, add them to a mailing list). For a deeper look at automations, read our guide on how to use Wix Automations effectively.
- Payment setup - Connect PayPal or Stripe if you're using a payment or order form.
- Spam filter - Toggle CAPTCHA or reCAPTCHA to reduce bot submissions.
- Multilingual settings - Translate form labels if your site uses Wix Multilingual.
Use the Preview tab to see exactly how your form will look and behave on the live site before publishing. Test clicking through all fields and hitting the submit button to check the confirmation message.
When you're satisfied, click 'Submit' (or close the form editor) and then click Publish in the main Wix Editor toolbar to make your form live.
Common Wix Forms Issues and Troubleshooting
Wix Forms work reliably for most use cases, but there are a handful of issues that come up regularly. Here's how to diagnose and fix them.
Not Receiving Email Notifications About Form Submissions
Missing submission notifications is one of the most common complaints from Wix Forms users. The root causes are almost always one of three things: the notification email address is wrong, the emails are landing in spam, or the automation that triggers the notification isn't active.
To fix this: open your form's Settings tab and verify the notification email address is correct. Save and re-publish the page. Then check your spam or junk folder-emails from Wix often get filtered. Add [email protected] and [email protected] to your email provider's whitelist. Finally, go to Wix Automations and confirm the notification automation is toggled on and set to the correct form.
Can't Enter Information on Live Site
If visitors report that they can't click into form fields or submit the form on the published site, the most likely culprits are an overlapping page element (like a floating header or banner) covering the form, or unpublished changes sitting in the editor.
Start by checking for overlapping elements in the editor-use the Layers panel to see if anything is positioned on top of the form. Then ensure the page has been published after your most recent edits. Finally, test the form in multiple browsers (Chrome, Safari, Firefox) and on mobile to rule out a browser-specific compatibility issue.
Getting Spam Submissions in Form
High spam volume usually means the CAPTCHA isn't enabled. Go to your form's Settings tab, find the Spam Filter section, and toggle on reCAPTCHA. This adds an invisible challenge that stops most bots without adding friction for real users. You can also add a visible CAPTCHA field from the field library if you want a more visible deterrent. For persistent spam from specific sources, monitor the Submissions tab and block repeat offenders.
Missing Form Submissions in Submissions Table
If submissions appear to go missing, first test the form yourself while logged out of your Wix account-when you're logged in, submissions can merge with your own contact record and appear to disappear. Also verify that the form has at least one email or phone field, as Wix requires a contact identifier to log submissions properly. Check your automations to make sure no filter or condition is accidentally routing submissions away from the table.
Issues with Wix Automations Triggering on Form Submissions
When automations don't fire after a form submission, the problem is almost always a misconfigured trigger. Open Wix Automations, find the relevant automation, and confirm the trigger is set to 'Form submitted' and is pointing to the correct form name. Check that the automation is active (not paused). Also review the timing settings-automations set to run on a delay may appear broken when they're simply waiting. For a full walkthrough of automation setup and troubleshooting, see our guide on how to use Wix Automations effectively.
Conclusion: How To Use Wix Forms
Wix Forms is one of the most practical tools available to Wix site owners. From a basic wix contact form to multi-step payment flows, the Wix form builder covers nearly every data-collection scenario without requiring any code. The key is matching the right form type to your goal, configuring your field settings carefully, and making sure notifications and automations are set up correctly so no submission slips through.
Start with a template that's close to what you need, customize the fields, and use the Preview tab before publishing. Once your form is live, check the Submissions tab regularly to track performance and watch for spam or drop-off patterns. For more ways to extend your Wix site's functionality, explore how to build a custom contact form on Wix or compare the best online form builders for Wix if you need features beyond what the native tool offers.
* read the rest of the post and open up an offer