How To Use Wix Forms

Ever wanted to collect information from visitors on your Wix website? Maybe you need them to sign up for your newsletter, book an appointment, or give feedback? Wix Forms can help you to easily create and manage custom forms on your Wix website. Whether you need a simple contact form, a complex multi-step registration, or anything in between, Wix Forms provides a user-friendly interface to build and customize forms to fit your specific needs.

Setting up and using Wix Forms is pretty easy. To create a Wix Form, you can access the form builder through the '+' icon, choose from templates or build a new form, add and configure fields, adjust form-level and field-level settings, and then submit the form to publish it on your Wix website. This guide helps you have a fully functional form that can help you better engage with your audience and gather the information you need to drive your business forward.

Step-by-Step Guide to Use Wix Forms

Wix Forms is a powerful tool that allows you to create fully customizable forms and collect valuable information from your website visitors. With Wix Forms, you can create contact forms, subscription forms, order forms, and more. Whether you need a contact form, a subscription sign-up, or a payment form, Wix Forms provides a user-friendly interface to build and manage your forms.

Here's how you can get started.

Step 1: Click on the '+' icon and Select 'Contact & Forms'

In your Wix Editor, click the '+' icon to open the dropdown menu. Scroll down and click on 'Contact & Forms'.

Step 2: Click 'Create New Form'

An 'Add a Contact Tool' tab will appear once you've clicked on 'Contact & Forms'. You can click on 'Create New Form' to create your own form or you can select a form from the premade templates Wix provides including Contact, Subscribe and Order forms.

Step 3: Add Your Form Fields

A new window will appear where you can now decide what form fields you want your Wix Forms to have. There's 6 main selections—Contact fields, Buttons, General fields, Date fields, Transaction fields, and Layout elements. Drag and drop your selected fields in the middle of the window to create your form. You can add or remove fields at any time, customizing your form to meet ever changing needs.

Step 4: Edit Your Form Field's Settings and Click 'Submit'

The 'Wix Forms' window has 4 tabs—Edit, Preview, Settings, and Submissions. Click on the 'Settings' tab to adjust your form's settings so it appears and behaves how you need it to. Here, you can change your form name, options on how to display a 'Required field style', create an automation for notifications (no code needed), payments setup, spam filter settings, and multilingual settings.

Aside from your overall Wix Forms having settings, each form field you place also have their own settings. After dragging your form field, you can either edit its 'General' or 'Advanced' settings. The 'General' settings include information like field title, toggles for 'required field', 'placeholder text', 'field description', and 'personally identifiable information (PII)' to help you answer the forms. 'Advanced' settings include a toggle for 'limit characters' which you can set anywhere from between 0 to 5,000 and a text field for 'Field key'.

After configuring all your form settings, click 'Submit' to save your changes.

Common Wix Forms Issues and Troubleshooting

Wix Forms are a great way to collect information from your website visitors, but sometimes you might encounter issues that prevent them from working optimally.
Here's some common problems you might face and how to troubleshoot them effectively:

Not Receiving Email Notifications About Form Submissions

One of the most frustrating issues users face is not receiving email notifications when someone submits a form on their website. This leads to missed opportunities and potential customer inquiries going unanswered. The problem may arise due to incorrect email settings, spam filters, or issues with the email host. 

To troubleshoot this issue, start by checking that the email address is correct in your Wix Forms settings. Make sure you have saved and published your changes. If the problem persists, check your spam or junk folder to ensure emails are not being recognized as spam. Whitelist the following email addresses in your email provider's settings.

Can't Enter Information on Live Site

If visitors are unable to interact with your form on your published website, the issue could lie in the form's embedding or overlapping elements. This can be caused by various factors, such as overlapping elements, unpublished changes, or compatibility issues with different browsers and devices. Make sure the form is properly embedded in the Wix Editor and positioned correctly on your webpage.  

To resolve this problem, first, check that no other element is covering or overlapping your form. Ensure the form is published and visible on the live site. If the issue persists, test the form in different browsers and devices to check for compatibility problems

Getting Spam Submissions in Form

Receiving spam submissions through your form can be annoying and can clutter your submissions table. Spam can be a result of poorly designed forms or lack of security measures.

To prevent spam submissions, consider adding a Captcha field to your form. Captcha is a challenge-response test that helps distinguish between humans and bots submitting the form. Review your form settings and validation rules to ensure they are set up correctly. Monitor form submissions regularly and block repeat spammers if necessary. 

Missing Form Submissions in Submissions Table

If you notice that some form submissions are not appearing in your submissions table, it can be frustrating and make it difficult to keep track of your leads and inquiries. This issue may arise due to failed submissions, incorrect automation settings, or contact merging.

To troubleshoot this problem, first, check that the form was successfully submitted on the live site. Ensure the right trigger app and form are selected in your automation. Make sure there is an email or phone field in the form and that it is synced with your contact list. If you are still experiencing issues, test submitting a form while logged out to avoid merging contacts.

Issues with Wix Automations Triggering on Form Submissions

Wix Automations allow you to set up automated actions based on form submissions, like sending welcome emails or adding contacts to a mailing list. If these automations aren't working as expected, the problem might lie in the automation settings themselves.

To resolve this problem, start by checking the automation summary and trigger settings. Double-check that the trigger for the automation is set to the correct form and event (e.g., form submitted). Review the timing and frequency settings of the automation to ensure it is set up correctly. Keep in mind that automations only run for triggers that happen when the automation is active.

Conclusion: How To Use Wix Forms

Effective online forms are important for businesses and website owners to gather valuable information, connect with customers, and drive conversions. Wix Forms an easy-to-use solution for creating custom forms that can help you achieve these goals. With its user-friendly interface and drag-and-drop functionality, Wix Forms allows you to create forms tailored to your specific needs, whether it's collecting contact information, conducting surveys, or processing orders. Imagine capturing valuable information from potential customers, simplify appointment bookings, and gathering valuable feedback—all within your Wix site.

This guide equips you with the knowledge to create effective forms that smoothly integrate with your workflow. Remember to take the time to try out the various field options and settings to tailor your forms to your specific needs, and don't hesitate to experiment and make adjustments as your business evolves. With Wix Forms by your side, you're well on your way to gathering the data you need to grow your business and reach new heights.