To cancel your Wix subscription, log into your account, go to Premium Subscriptions, select the plan you want to cancel, and click "Cancel Plan." The process takes less than two minutes, and your premium features stay active until the end of your current billing cycle.
But canceling a Wix plan is not just about clicking a button. Depending on whether you're on a monthly or annual plan, whether you bought a domain or business email through Wix, and how long you've had your subscription, the outcome changes significantly. This guide covers every scenario so you know exactly what to expect.
How To Cancel Your Wix Subscription (Step-by-Step)
You can cancel your Wix subscription directly from your account dashboard. These steps work for both Wix Premium and Wix Studio plans.
Step 1: Log Into Your Wix Account
Go to Wix.com and sign in with the email address linked to your premium subscription. You can also log in through Google, Facebook, or Apple. If you manage multiple Wix sites, double-check that you are signing into the account attached to the subscription you want to cancel.
Step 2: Open Premium Subscriptions
Click your profile icon in the top-right corner, then select "Account Settings." In the left sidebar, click "Premium Subscriptions." This page lists every active subscription on your account: site plans, domain registrations, business email, and any paid app add-ons.
Step 3: Select the Plan and Click "Cancel Plan"
Find the specific subscription you want to cancel and click the three-dot menu (⋯) next to it. Select "Cancel Plan" from the dropdown. Wix will show you a summary of what you will lose when your plan expires. Review this carefully, especially if you are using features like a custom domain or online store.
Step 4: Confirm the Cancellation
A confirmation screen will appear. Wix may offer you a discount to stay or suggest downgrading to a cheaper plan. If you still want to proceed, click "Cancel Now." You will need to select a reason and confirm once more. After confirmation, your subscription stops auto-renewing but stays active through the rest of your paid period.
Canceling on Mobile (iPhone and Android)
Where you purchased your plan determines how you cancel it. If you subscribed through the iOS App Store or Google Play Store, you cannot cancel through the Wix website. You must cancel through your phone's subscription settings instead.
Cancel on iPhone (iOS)
Open Settings, tap your Apple ID at the top, then tap Subscriptions. Find Wix in the list and tap "Cancel Subscription." The cancellation takes effect at the end of your current billing period. If Wix does not appear in your Apple subscriptions, you purchased directly through Wix's website and should follow the desktop steps above.
Cancel on Android
Open the Google Play Store, tap your profile icon, then go to Payments & subscriptions and select Subscriptions. Find Wix and tap "Cancel subscription." Follow the prompts to confirm. The same rule applies: if Wix is not listed here, your subscription was purchased through Wix directly.
Annual vs. Monthly Plans: What Changes When You Cancel
The timing and financial impact of cancellation depends on your billing cycle. Most people don't realize annual and monthly plans work differently when you hit the cancel button.
Monthly Plans
If you are on a monthly Wix plan, canceling stops your next month's charge. Your premium features stay active until your current month runs out. There is no penalty and no partial refund for unused days in the current month.
Annual Plans
Annual plans are paid upfront for the full year. When you cancel an annual plan, Wix does not refund the remaining months. Instead, your premium features stay active until the yearly billing date arrives. This means if you cancel 3 months into a 12-month plan, you still have 9 months of premium access left, but you will not get those 9 months refunded.
The only exception is the 14-day money-back guarantee. If you are within 14 days of your first purchase of that specific plan, you receive a full refund and your premium features end immediately.
Which Should You Do?
If you are on an annual plan and your renewal date is still months away, there is no rush to cancel today. You can wait until closer to the renewal date. The important thing is to cancel (or turn off auto-renewal) before the next billing date to avoid being charged again.
Turn Off Auto-Renewal Instead of Canceling
Many people want to cancel because they don't want to be charged again, not because they want to lose access right now. If that sounds like you, turning off auto-renewal is the better option.
When you turn off auto-renewal, your plan stays fully active until the expiration date. No future charges occur. Your premium features, custom domain connection, and everything else continue working until the plan naturally expires. This gives you time to decide whether to resubscribe, export your content, or move to another platform.
To turn off auto-renewal: go to Premium Subscriptions in your account, click the three-dot menu next to your plan, and select "Turn Off Auto-Renewal" instead of "Cancel Plan."
The practical difference: "Cancel Plan" within the first 14 days ends your plan immediately and triggers a refund. After 14 days, "Cancel Plan" and "Turn Off Auto-Renewal" do the same thing - both stop the next charge and let your plan run until it expires.
What Happens After Your Wix Subscription Ends
Once your billing period runs out and your plan is not renewed, several things change. Your site is not deleted, but it is no longer a premium site. If you want to remove the site entirely, see our guide on how to delete a Wix site.
Your Site Moves to the Free Plan
Your website stays live but downgrades to Wix's free plan. Wix branding ads appear on your pages. Your custom domain disconnects, and your site URL reverts to a free Wix subdomain (yourname.wixsite.com). Storage drops to 500MB. If you had an online store, all e-commerce features stop working and customers can no longer make purchases.
One detail many guides skip: on the free plan, you can still edit your site content through the Wix Editor. Your pages, text, and images remain intact and editable. You just lose premium-only features.
Your Domain Must Be Handled Separately
This catches many people off guard. Canceling your Wix site plan does not cancel your domain subscription. These are separate services billed independently.
If you bought a domain through Wix, it stays in your account and continues to renew (and charge you) unless you separately turn off its auto-renewal. Domain purchases are non-refundable regardless of timing - the 14-day money-back guarantee does not apply to domains.
You have three options for your domain after canceling your site plan:
- Keep it in your Wix account and reconnect it if you resubscribe later
- Transfer it to another domain registrar (like Namecheap or Cloudflare)
- Turn off auto-renewal and let it expire
If you connected an external domain (purchased from another registrar), update your DNS settings at that registrar to point it elsewhere after your Wix plan expires.
Business Email and Mailbox
If you purchased a Wix business email (Google Workspace through Wix or a Wix-branded mailbox), this subscription also continues independently. Canceling your site plan does not cancel your email subscription. You will keep getting billed for it unless you cancel it separately through Premium Subscriptions.
Before canceling your email, export any important emails and contacts. Once the email subscription ends, you lose access to that mailbox.
Third-Party App Subscriptions
Paid Wix apps (like Wix Bookings, third-party marketing tools, or analytics add-ons) are separate subscriptions too. Check each app in your Premium Subscriptions page and cancel any you no longer need. Some apps store data independently, while others delete your data when the Wix connection ends.
Wix Refund Policy: Full Breakdown
Wix's refund rules are more specific than most people expect. Here is exactly what qualifies for a refund and what does not.
- First-time Premium or Studio site plan: Full refund if you cancel within 14 days of purchase. Your plan ends immediately upon refund.
- Plan renewals: Not refundable. If your annual plan auto-renewed and you missed the window, you are locked in for another year (though you can cancel to prevent the next renewal).
- Plan upgrades: Not refundable after the 14-day window.
- Domain purchases: Not refundable at all. No 14-day window applies.
- Business email subscriptions: Not refundable.
- Third-party app subscriptions: Refund policies vary by app. Check each app's terms individually.
To request a refund within the 14-day window, cancel your plan first, then contact Wix Support through their help center. Refunds typically process within 5 to 10 business days depending on your payment method.
Pre-Cancellation Checklist
Before you cancel, work through this list to avoid losing anything important.
- Export your site content. Copy any text, images, or files you want to keep. While your content stays on the free plan, having a backup is always smart.
- Download your customer data. If you ran an online store, export your order history, customer list, and product catalog from the Wix dashboard before your e-commerce features shut off.
- Check your domain status. Decide whether to transfer, keep, or let expire.
- Cancel business email separately if you have one, and export your emails first.
- Cancel paid app subscriptions you no longer need.
- Save your site URL and login details. You may want to return later, and the free version of your site will still exist.
- Notify collaborators. If others have Editor access to your site, let them know the premium features are going away.
- Consider unpublishing your site if you don't want it visible on the free plan with Wix ads.
Common Cancellation Mistakes
These are the mistakes people make most often when canceling Wix, based on common support questions.
Thinking "Cancel Plan" Cancels Everything
Canceling your site plan only cancels the site plan. Your domain, business email, and any paid apps remain active and billing. You need to cancel each one individually.
Missing the Renewal Date on Annual Plans
If your annual plan auto-renews before you cancel, you are charged for another full year with no refund. Set a calendar reminder a few days before your renewal date if you are planning to cancel. You can find your renewal date on the Premium Subscriptions page.
Canceling Through the Wrong Platform
If you subscribed through the Apple App Store or Google Play, canceling on the Wix website does nothing. You must cancel through your phone's subscription settings. The reverse is also true - if you bought directly from Wix, your phone's settings won't show a Wix subscription to cancel.
Deleting Your Site Instead of Canceling
Some people delete their Wix site thinking it will stop the charges. It does not. Deleting a site and canceling a subscription are separate actions. You can delete a site and still be billed for the premium plan attached to it. Always cancel the subscription first.
Alternatives to Full Cancellation
Canceling is not always the best move. Consider these options first.
Downgrade to a Cheaper Plan
If cost is the main concern, switch to a lower-tier Wix plan. A basic plan keeps your custom domain connected and reduces Wix branding at a lower monthly rate than business or e-commerce plans. You can downgrade from Premium Subscriptions by selecting "Change Plan" instead of "Cancel Plan."
Stay on the Free Plan
You can keep your Wix site on the free plan indefinitely. Your content stays intact, and you can still edit it. The trade-offs are Wix ads on your pages, no custom domain, and limited storage. This works well for a portfolio or placeholder site you may return to later.
Transfer Site Ownership
If someone else wants to take over your site, Wix lets you transfer ownership to another Wix account. The new owner would need their own premium subscription to keep premium features. If you plan to fully close your account after transferring, read about how Wix account deletion works so you know what happens to your remaining data.
Reactivate Later
You can resubscribe to a Wix premium plan at any time. Your site content and settings are usually preserved if you reactivate within a few months. Keep in mind that Wix adjusts plan pricing regularly, so your new rate may differ from what you were paying.
Final Takeaway
Canceling your Wix subscription is quick, but the steps around it matter more than the cancel button itself. Check your domain, email, and app subscriptions separately. Know whether you are in the 14-day refund window. And if you just want to avoid the next charge, turning off auto-renewal is usually the smarter path - it keeps everything working until your plan naturally runs out.
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