To cancel your Wix subscription, log into your account, go to Premium Subscriptions, select the plan you want to cancel, and click "Cancel Plan." The entire process takes less than two minutes, and your premium features stay active until the end of your current billing cycle.
Whether you're looking to cut costs, switching to a different website builder, or simply no longer need a premium plan, this guide walks you through every step of the Wix cancellation process - including what happens to your site afterward and how to get a refund if you're eligible.
How To Cancel Your Wix Subscription (Step-by-Step)
Canceling your Wix subscription is a simple process you can complete directly from your account dashboard. Here are the exact steps to follow.
Step 1: Log Into Your Wix Account
Go to Wix.com and sign in with the email address linked to your premium subscription. You can also log in through Google, Facebook, or Apple. Make sure you're signing into the correct account if you manage multiple Wix sites.
Step 2: Navigate to Premium Subscriptions
Once logged in, click on your profile icon in the top-right corner and select "Account Settings." From there, find and click "Premium Subscriptions" in the left sidebar. This page lists every active subscription tied to your account, including site plans, domain registrations, and any add-ons like email marketing or business tools.
Step 3: Select the Plan and Click "Cancel Plan"
Find the specific subscription you want to cancel and click the three-dot menu (⋯) next to it. Select "Cancel Plan" from the dropdown. Wix will show you what you'll lose when your plan expires - review this carefully, especially if you're using features like a custom domain or online store.
Step 4: Confirm by Clicking "Cancel Now"
A confirmation pop-up will appear. Wix may offer you a discount or suggest a downgrade before you finalize. If you still want to proceed, click "Cancel Now." Your subscription will remain active until the end of your current billing period - you won't lose access immediately.
How To Cancel Wix Subscription on Mobile
If you subscribed to Wix through the iOS App Store or Google Play Store, you need to cancel through your phone's subscription settings - not through the Wix website.
Cancel on iPhone (iOS)
Open Settings > tap your Apple ID at the top > Subscriptions > find Wix > tap "Cancel Subscription." The cancellation takes effect at the end of your current billing period.
Cancel on Android
Open Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions > find Wix > tap "Cancel subscription." Follow the prompts to confirm.
If you purchased your plan directly through Wix's website (not through an app store), follow the desktop steps above - the process is the same whether you're on a computer or mobile browser.
What Happens After You Cancel Your Wix Subscription?
Canceling doesn't delete your site or account. If you want to go further and remove the site entirely, see our guide on how to delete a Wix site. Here's exactly what changes after your billing cycle ends.
Your Site Reverts to the Free Plan
Your website stays live, but it downgrades to Wix's free plan. This means Wix ads will appear on your site, you'll lose your custom domain connection, and storage drops to 500MB. Any e-commerce functionality stops working entirely - your online store goes offline.
Wix's 14-Day Refund Policy
Wix offers a 14-day money-back guarantee on new Premium and Studio site plans. If you cancel within 14 days of your initial purchase, you're eligible for a full refund. After this window, no refunds are issued for unused time, but your features remain active through the end of your paid period.
To request a refund within the 14-day window, cancel your plan and then contact Wix Support directly. Refunds typically process within 5-10 business days depending on your payment method.
Important: The 14-day guarantee only applies to your first purchase of a specific plan. Renewals, upgrades, and domain purchases are not eligible for refunds.
Your Domain Name
If you registered a domain through Wix, it remains in your account even after canceling your premium plan. However, it won't be connected to your site on the free plan. You can transfer it to another registrar or reconnect it if you resubscribe later.
If you connected an external domain, it simply stops pointing to your Wix site's premium features. Update your DNS settings at your domain registrar if you're moving to another platform.
Connected Apps and Integrations
Third-party apps, email marketing tools, and business integrations linked to your premium plan will stop working once the subscription ends. Check each integration individually - some may store your data separately, while others delete it when the Wix connection drops.
Reactivating Your Subscription
You can resubscribe to a Wix premium plan at any time. If you reactivate within a reasonable timeframe, your site content and settings are typically preserved. However, you may not get the same pricing - Wix frequently adjusts its plan pricing, so your new rate could be different from what you were paying before.
Alternatives to Canceling Your Wix Subscription
Before canceling entirely, consider whether one of these options better fits your situation.
Downgrade to a Cheaper Plan
If cost is the issue, you can switch to a lower-tier Wix plan instead of canceling altogether. A basic plan keeps your custom domain connected and removes some Wix branding, at a lower monthly cost than business or e-commerce plans.
Downgrade to the Free Plan
You can keep your Wix site on the free plan indefinitely. You'll lose premium features, but your content stays intact. This is a good option if you want to keep your site as a portfolio or placeholder without paying anything.
Transfer Site Ownership
If someone else wants to take over your site, Wix lets you transfer ownership to another Wix account. The new owner would need their own premium subscription to maintain premium features. If you're considering this route, you may also want to understand how account deletion works in case you want to fully close your account afterward.
Conclusion
Canceling your Wix subscription takes just four steps: log in, go to Premium Subscriptions, select your plan, and confirm the cancellation. Your premium features stay active through the end of your billing cycle, so there's no rush to export content or make changes immediately.
If you're within 14 days of your first purchase, contact Wix Support to request a refund. Otherwise, consider downgrading to a cheaper plan or the free tier before canceling outright - it keeps your site and content intact while eliminating recurring charges.
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